Refund policy

Return & Refund Policy

All Sales Are Final
At Allesara, we are committed to providing quality products and a high standard of service. Due to the nature of our products and our commitment to maintaining strict health and safety standards, all sales are final. This means that we do not accept returns, exchanges, or offer refunds under any circumstances once an order has been placed.

Order Cancellations
Orders cannot be canceled once they have been placed. Upon completing a purchase, all sales are final and cannot be modified or reversed.

Defective or Damaged Items
While we strive to ensure that all products reach you in perfect condition, we recognize that damage may occasionally occur during shipping. If you receive an item that is damaged or defective upon arrival, please contact us within 48 hours of receiving your order at kent@shackletonmarketing.com with the following:

  • A description of the issue.
  • Photographic evidence showing the damage or defect.

Allesara reserves the right to determine whether a replacement will be issued. In the event a replacement is warranted, we will work with our suppliers to fulfill this at no additional cost. Replacement requests are subject to approval and are issued at our sole discretion.

Non-Refundable Circumstances
Please note that the following circumstances do not qualify for replacements, exchanges, or refunds:

  • Buyer’s remorse or change of mind.
  • Incorrect selection of product by the customer.
  • Damage caused by misuse or handling after delivery.

Responsibility for Lost or Stolen Packages
Allesara is not liable for packages that are lost, stolen, or missing after confirmed delivery. If your tracking information shows that your package has been delivered but you are unable to locate it, please contact your carrier directly.

Policy Changes
We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review this policy before making a purchase.

Questions?
If you have any questions about our Return & Refund Policy, please contact us at info@allesara.com.